Tuesday, September 4, 2012

New Post: “What Does It Mean... to Connect People?”

Unless you live in a cave somewhere,
isolated from people and the outside world,
you will be forced to make contact with other people at some time.

When this occurs, there are three important questions to consider:
1) Will one of you leave the occasion better off than when you first met together?
2) Will one of you regret the occasion as a waste of time? If so, what can you learn??
3) Most important though - Will the occasion build your relationship with one another?

Most of us realize we now live in a transactional society,
but often we make the mistake of treating people
as small-parts in our own life’s transactions.
Why should we care about how we relate to others?
Because we each matter.
But when we treat others as ‘temporary’ and ‘interchangeable’
then we lose the humanness that makes us each special.

Today’s culture of independent individualism has created many spiritual orphans-

“bunny believers” who hop around from one church to another

without any identity, accountability, or commitment. -Rick Warren

In our professional endeavors,
we often pursue the perfect “customer experience”.
“Be Extra nice!”
“Ask questions.”
“Make eye contact.”
“Follow-up on feedback.”
Why? Because we want customers to come back.
We want them to be delighted to do business with us.
And we want them to to spread or share our ‘name’ as a result.

But what if we turned this concept on its head...
to instead try and make the experience of the other person ‘delightful’?
The bank teller, grocery clerk, customer service rep.
What if they became so delighted in serving us
that they began to serve others better?
What if they looked forward to seeing us again??

Then, when I do give feedback, or hold someone accountable for a mistake
my opinion actually matters, because they know that how much I care.
They not only want my input, but they desire to know my needs have been met,
because they are “delighted” to know when my service was good.

To be clear, I want to help better connect people.
I want us each to learn a new way of living, a new way of loving others.
To go out of my way to help.
To see the connection happen when another person knows they matter.

People dont care how much you know,

until they know how much you care. -John Maxwell.

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